Fandango Class Action 2025: Fandango, one of the top movie ticket platforms in the United States, has agreed to a $9 million settlement following a class action lawsuit over hidden service fees. This lawsuit impacts thousands of users, especially in New York, who bought tickets through Fandango’s website or mobile app between August 29, 2022, and March 11, 2024. The complaint centers on claims that Fandango failed to properly disclose additional service fees until late in the checkout process, leading consumers to believe tickets were cheaper than they actually were.
The Fandango Class Action 2025 settlement offers affected users either a $5 cash payment or a $5 Fandango voucher. While the compensation amount may seem small, this case sets an important precedent for price transparency in online purchases. If you’re eligible, it’s important to understand the terms, how to file your claim, and the deadline to ensure you don’t miss out on your refund.
Fandango Class Action 2025
The Fandango Class Action 2025 settlement follows allegations that the platform’s pricing structure misled customers by not displaying all fees upfront. The legal case was filed in New York Supreme Court for Nassau County and, although Fandango denied any wrongdoing, the company agreed to settle to avoid extended litigation. The settlement covers customers who purchased movie tickets through Fandango during the specified period and includes options for cash or voucher compensation.
This case reinforces the importance of fair disclosure in digital transactions and emphasizes how even small pricing details can result in major legal consequences for large companies.
Overview of the Fandango Class Action 2025 Settlement
| Detail | Information |
| Settlement Name | Fandango Ticket Fee Settlement (Case No. 610563/2024) |
| Total Settlement Fund | $9 million |
| Eligibility Period | August 29, 2022 – March 11, 2024 |
| Eligible Purchases | Movie tickets bought via Fandango website, app, or affiliate platforms |
| Geographic Requirement | Theaters located in New York State |
| Compensation Options | $5 cash or $5 Fandango voucher |
| Claim Submission Deadline | March 31, 2025 |
| Court Approval Hearing Date | February 27, 2025 |
| Documentation Requirement | Optional but helpful (email receipts, screenshots, purchase history) |
| Customer Support | 888-884-1053 |
Fandango $9 Million Settlement: Background and Legal Basis
The lawsuit accused Fandango of violating New York’s consumer protection laws by failing to disclose service fees upfront. Customers argued they were drawn to appealing ticket prices but were only shown full charges, including service fees, at the end of the purchase process. This lack of transparency became the basis for legal action.
Fandango maintained that their fee disclosures complied with the law but chose to settle rather than engage in a lengthy court battle. The $9 million settlement includes both compensation for affected customers and legal/administrative costs.
Who Is Eligible for the Settlement?
To qualify for a payout from the Fandango Class Action 2025, you must meet the following criteria:
- You bought one or more movie tickets via the official Fandango website, mobile app, or an affiliated platform.
- Your purchase must have occurred between August 29, 2022, and March 11, 2024.
- The theater for which the ticket was purchased must be located within New York State.
You are not eligible if:
- Your ticket was purchased for a theater outside New York.
- You used a third-party vendor not directly affiliated with Fandango.
- Your transaction took place outside the eligible date range.
Eligible users include both frequent and occasional Fandango customers who made qualifying purchases during the settlement window.
Payment Options and Delivery Methods
Claimants in the Fandango settlement can choose between:
- $5 Cash Payment – Sent via PayPal, Venmo, ACH transfer, or a paper check.
- $5 Fandango Voucher – Delivered by email for use in future ticket purchases.
Most claimants are entitled to one payment, though individuals with multiple qualifying transactions may be able to claim more if they provide appropriate documentation.
How to File Your Claim
Filing a claim is simple and doesn’t require legal assistance. Here’s how to do it:
- Visit the official site: FandangoTicketFeeSettlement.com
- Click on “Submit a Claim.”
- Enter your name, address, and email address.
- Choose your preferred compensation: cash or voucher.
- (Optional) Upload documents such as ticket receipts, confirmation emails, or account history.
- Review your submission and click “Submit.”
- Save your confirmation ID for future reference.
Note: Documentation is not required but can speed up the review process and help resolve disputes.
Documentation Tips for Faster Processing
While you don’t need proof to submit a claim, attaching supporting documents is highly recommended. Acceptable materials include:
- Fandango email receipts or digital ticket confirmations.
- Screenshots of completed transactions.
- Purchase history from your Fandango account.
Keeping this documentation can help if your claim is challenged or delayed during processing.
Important Deadlines to Remember
It’s critical to stay aware of key legal dates in the settlement process:
| Event | Deadline |
| Objection or Exclusion Deadline | January 28, 2025 |
| Final Court Approval Hearing | February 27, 2025 |
| Last Day to Submit Claims | March 31, 2025 |
Missing the March 31 deadline will result in forfeiting your right to any compensation.
Why This Settlement Matters
The Fandango Class Action 2025 isn’t just about a small refund—it sends a broader message to businesses operating online. As digital transactions become the norm, transparency around fees and pricing is more important than ever. This lawsuit highlights the legal risks companies face when their pricing models mislead consumers, even unintentionally.
It also reflects growing consumer awareness and the power of collective legal action. When customers unite around shared grievances, it can lead to impactful financial and ethical accountability.
Contact Information for Help
If you need assistance filing a claim or checking your eligibility, reach out to the settlement administrator:
- Phone: 888-884-1053
- Email: [email protected]
- Website: FandangoTicketFeeSettlement.com
Customer service is available during regular business hours to answer questions, provide help with documentation, or correct submitted forms.
Final Thought
The Fandango Class Action 2025 settlement may only offer a modest refund, but it reflects a larger push toward fairness and transparency in digital transactions. If you purchased movie tickets through Fandango in New York between August 2022 and March 2024, don’t miss your chance to claim your $5. Filing a claim is quick, easy, and could earn you a small cash reward or voucher for future use.
This case is also a reminder for all consumers to scrutinize online purchases and stay informed about their rights. Whether you’re a frequent moviegoer or only used Fandango once, check your emails, find your receipts, and submit your claim before the March 31, 2025 deadline.
